Celebrity's Best Price Guarantee works by repricing your booking to a current better fare on Celebrity's own channels — inclusive of whatever promotion that fare carries. (For where this fits in the wider strategy, see the complete guide to Celebrity price drops.) There's one claim path now, not two: older guides describe a separate "Added Value Offer" claim for promotional improvements, but that standalone protection has been phased out. Today, if you want a better promotion, you reprice to the fare that carries it.
That makes one comparison the heart of the process: because the repriced fare replaces your current fare and its promotion, you need to know exactly what your booking carries now versus what the new fare carries — before you call. Reprice to a lower headline number that comes with a weaker promotion, and you can end up worse off. Confirm the full package on both sides first.
Before You Start — Confirm These Five Things
1. Your booking confirmation number and current promotional terms. Pull up your booking confirmation or log into your Celebrity account. Note exactly what your current booking carries: the cruise fare, any promotional OBC, whether the fare is AI (Always Included), and any specialty dining or other amenity credits. This is your baseline for every comparison.
2. Whether you're before or after your final payment date. Before final payment: Celebrity applies the lower fare, with a refund to your original payment method if you've already paid in full (a complimentary upgrade may be offered instead where available). After final payment but booked within the last 24 hours: same eligibility. After final payment and booked more than 24 hours ago: the fare-adjustment path is closed, and you may only be eligible for a complimentary stateroom upgrade, subject to availability.
3. Whether the lower fare or new promotion is on celebritycruises.com and publicly available. OTA prices don't qualify. Third-party promotional codes don't qualify. The lower fare or added-value offer must be publicly available on Celebrity's own website at the time of the claim.
4. Whether the lower fare is an AI fare. If your booking is AI and the lower fare is non-AI, confirm the full cost difference including the separate beverage package and Wi-Fi before deciding whether to proceed — see how to run the Always Included comparison. (Daily crew gratuities are billed separately on standard AI fares regardless, so they don't change the AI-versus-non-AI gap.) A lower non-AI fare is often more expensive in total.
5. Your deposit type, and what promotion the new fare carries. With a refundable-deposit booking you can reprice to either fare type; with a non-refundable-deposit booking you can only reprice to the same fare type. And because the repriced fare brings its own promotion and replaces what you have, confirm what the new fare includes before you approve it — a lower fare with a weaker promotion can be a net loss.
Step 1: Find and Document What You're Claiming
For a fare drop claim: Go to celebritycruises.com. Search your exact sailing — same ship, same departure date. Navigate to your stateroom category. Find the current publicly available fare. Screenshot the page showing: fare amount per person, sailing details and departure date, stateroom category, AI or non-AI designation, date of capture, and any promotional terms attached to the lower fare.
If the lower fare carries a different promotion: Watch for Celebrity promotional announcements — sale events, email promotions, the deals section of celebritycruises.com. When a promotion offers OBC, specialty dining, or other amenities to new bookers on your sailing, screenshot the promotion with: the offer terms, the promotional OBC or amenity amounts, the sailing applicability, and the date of capture.
Both types of documentation should be taken the moment you identify the qualifying change — Celebrity's promotions can end, and fares can recover. A timestamped screenshot is your evidence.
Track your Celebrity Cruises fare and get an alert the moment it drops — CruiseAlert.com
Step 2: Run the Comparison
For a fare drop: Calculate the total value of both bookings — current fare plus all AI inclusions and promotional OBC versus lower fare plus whatever inclusions and promotions come with it. If the current booking wins on total value, don't file. If the new booking wins clearly, determine whether to request a fare reduction (keeping original promotional terms where possible) or a full reprice (applying new fare's terms).
When the lower fare carries a different promotion: Identify exactly what promotion the new fare includes — OBC amount, dining, any amenity — and compare it against what your booking currently carries. Remember the reprice replaces your current promotion with the new fare's promotion; it isn't additive. If the new package is clearly better on total value, proceed. If it's weaker, the fare saving may not cover what you give up.
Step 3: Confirm What the Reprice Will Carry — The Non-Optional Step
Before you approve anything, you need one thing in writing (or clearly stated on the call): exactly what your booking will carry after the reprice — the fare, the promotion attached to it, and any change to your inclusions.
How to verify: Call Celebrity at 1-888-751-7804 with your booking number ready and ask: "If I reprice to this fare, what promotion will my booking carry afterward, and does anything I currently have — onboard credit, package, dining — go away?" Get a specific answer before you agree to the change.
If the new package is equal or better, proceed. If the reprice would strip a promotion or inclusion you value, weigh the fare saving against what you'd lose before deciding. This call takes a few minutes and prevents the most expensive mistake in Celebrity price monitoring: repricing into a worse total package for a lower headline number.
Step 4: Make the Claim
Call Celebrity at 1-888-751-7804 or contact your travel agent and request a Best Price Guarantee review. If you booked through an agent, they have to make the request on your behalf.
Have ready:
Your booking confirmation number
The lower fare you found, and the Celebrity channel you found it on (website or call center — third-party prices don't qualify)
Your dated screenshot
The confirmation, from Step 3, of what your booking will carry after the reprice
State that you're requesting a reprice under the Best Price Guarantee for the same ship, sail date, and stateroom category. Ask the representative to confirm the new fare, the promotion it carries, and — if you've paid in full — the refund amount and timeline before you approve the change.
Step 5: Verify the Outcome
For a fare reduction before final payment: Request a new booking confirmation immediately after processing. Verify the fare reflects the adjustment, your stateroom assignment is unchanged, and your promotional inclusions reflect what was confirmed on the call.
For a cash refund on a fully paid booking: Ask the representative to confirm the refund amount and the timeline. Cash refunds from Celebrity typically appear on your original payment method within 7 to 10 business days. Note the confirmation of the refund on the call.
For a complimentary upgrade (after final payment, more than 24 hours from booking): Confirm the new stateroom category and that there's no added charge. The upgrade is only offered where the higher category is priced at or below what you paid, and it's subject to availability.
What We've Seen In Practice
The most consistent call failure on Celebrity is repricing without confirming what the new fare carries. The representative processes the change, the booking converts to the new fare's promotion, and the passenger later discovers their existing onboard credit — sometimes $200 to $400 per stateroom — went with it, because the reprice replaced the whole package. Asking what your booking will carry after the reprice, before you approve it, takes a few minutes and prevents that outcome entirely.
The AI versus non-AI comparison error appears just as often. A passenger finds a non-AI fare that's $80 per person cheaper, reprices to it, and boards to find they now owe for the beverage package and Wi-Fi — so the "cheaper" booking costs more in total. (Daily crew gratuities are billed separately on standard AI fares anyway, since October 2023, so those aren't part of the AI-versus-non-AI gap.) This is entirely preventable with the five-minute total-value calculation before you call.
And timing is the quiet one: fares that qualify before final payment stop qualifying for a refund after it. Past final payment and more than 24 hours from booking, the best you're offered is a complimentary upgrade if one's available. The value is in watching early and acting while the refund path is open.
Don't miss the drop while the refund path is open. CruiseAlert watches your exact Celebrity sailing and alerts you the moment a qualifying lower fare appears — so you can reprice before final payment. Set a free price alert →
Common Questions
Do I need to call, or can I submit online?
Celebrity does not have an online self-service BPG form equivalent to Carnival's. Reprice requests are made by calling 1-888-751-7804 or through your travel agent. Agent-booked reservations should have the agent make the request.
I found the lower fare but the promotion it comes with is weaker than mine. Can I just take the fare reduction without the new promotion?
This is the specific question to ask Celebrity on the call. In some cases, Celebrity can adjust the fare while preserving your original promotional terms — but this depends on the specific fare type and current promotional structure. Ask explicitly: "Can I receive the lower fare while keeping my existing promotional OBC?" Get a clear answer before confirming anything.
I booked within the last 24 hours and already paid in full. What can I request?
You're still eligible for a price adjustment or refund (or an upgrade) on a qualifying lower fare, even after final payment, as long as you're within 24 hours of booking creation. Call 1-888-751-7804 promptly — the window is measured from your booking timestamp.
My promotion disappears if I reprice. Is there any way to keep it?
Not under the current guarantee — the repriced fare comes with its own promotion and replaces what you had. There's no keeping your original promotion and applying the new fare beneath it, and certain promotions are excluded from the guarantee entirely. The decision is whether the lower fare is worth more than the promotion you'd give up. If the math doesn't work, don't reprice.
Can I file multiple BPG claims on the same booking?
Yes — each qualifying fare drop before final payment can be requested separately. There's no documented limit on the number of Best Price Guarantee requests on a single booking. Each time, confirm what the new fare carries before you approve the reprice.